New patient info

Frequently Asked Questions

Do I need a referral?

Private patient consultations do not require a doctor’s referral. However, workers compensation, CTP or other 3rd party insurance covered injuries require a doctor’s referral to be able to claim services from the insurer.

Department of Veteran Affairs and military personnel also require a doctor’s referral.

You may qualify for physiotherapy with Medicare assistance under the enhanced primary care program. Your G.P. can assess you to determine if this appropriate. More information is available at www.health.gov.au/epc or call Medicare on 132 150.

How can I pay?

We accept cash, cheque, eftpos as well as MasterCard,Visa and American Express credit card payments. We have HICAPS which allows for direct claiming of rebates from most health funds. Please remember to bring your private health benefits card to your appointment. This will allow us to process your health fund rebate leaving only the gap to be paid at the time of consultation.

Over phone credit card payments are accepted but at this stage we are unable to process online payments.

Can I claim Physiotherapy at Medicare?

Your local doctor can assess you to determine if you qualify for Medicare assistance under the Chronic Disease Management program. This enables you to a rebate from Medicare approximately $52.70. If your doctor does refer you under this plan, you will need to pay for the consultation first then we will process your claim immediately so the funds will be deposited back to your bank account on the spot. If you are genuinely experiencing financial hardship please notify our practice manager who will speak with one of the directors. More information is available at www.health.gov.au/epc or call Medicare on 132 150

Physiotherapy services are also claimable from your health fund if you have cover under their particular plans. The different Health funds have widely varying rebate schedules, so you may wish to check with your health fund what cover you have as well as check this against the rebates available at other health funds.

Are you a “preferred provider” with any of the health funds?

We have elected not to participate with these schemes promoted by some health funds. These schemes generally require the participating practice to charge a fee determined by that Health Fund. We pride ourselves on our expertise and quality care and it is simply not feasible to accept the Health Funds agreed set fee which is usually well below market rate.

How long are appointments?

Most Initial consultations are up to 45 minutes with follow up appointments being up to 30 minutes long. Women’s and men’s health appointments are usually an hour long initially. Your therapist may spend extra time writing correspondence to your referrer and organising your home exercise programme outside of your direct contact with them. The overall time may vary depending on the complexity or nature of your problem, and possible use of exercise equipment. We recommend allowing an additional 20 minutes to allow for these and unforeseen contingencies.

What should I wear?

In order to properly assess your condition, we need to directly feel and see the areas which relate to your problem. For lower limb problems, you may prefer to bring or wear loose-fitting shorts or sports leggings. For shoulder and upper back problems, ladies may like to wear a crop top or other loose top so that we can clearly see your shoulder blade region. Rest assured, your dignity and privacy will be respected and we will respond to any concerns that you wish to raise.